Customer Service Representative

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Customer Service Representative

Job Description:  Customer Service Representative is appointed to serve the customer with the best service possible.  The representative is the main contact for their assigned customer accounts but not limited to these accounts.  This person is the daily representative of the company.  Their goal is to meet the customer’s needs in a friendly and professional manner which means knowing who and where to find the answers.  


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Essential Job Functions:  

Responsible for answering calls satisfying the customer’s inquiries with his/her best knowledge and experience
Provide proper product and service information and in case of lack of knowledge, he/she has to research and get back with the customer with a timely reply
Research and respond to customer order inquiries, expedite requests, inventory, sample requests, pricing/quote requests, issues, and complaints  
Responsible for correctly entering customer’s inbounds, outbound orders, postings, and handling of paperwork for warehouse, drivers, and customers
Responsible for keeping accurate customer inventory records and cycle counts
Demonstrates an understanding of Pre-paid, Third Party, Collect freight requirements
Follow-up on missing or delayed shipments and work with shipping/freight carriers to correct errors
Work effectively with other staff members to accomplish work and departmental projects
Cross-training in other customer accounts and departments
Proficient in Microsoft Excel, Microsoft Word, QuickBooks, and other company programs
Accounting duties such as invoicing, filing of customer records and collections
Any other job duties assigned by management 

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